Terms and Conditions

By browsing, accessing and using this web, you understand and agree to the Terms and conditions set herein, referred to as “our terms”, and the “Terms and Conditions”. eTA applicants, filing their NZeTA request through this web will be referred to as “the applicant”, “the user”, “you”. The terms “we”,”us”, “our”, “this website” refer directly to www.visa-new-zealand.org.

It is important you know that everyone’s legal interests are protected and that our relationship with you is built on trust. Please be aware that you must accept these terms of service in order to make use of our site and the service we offer.


Personal data

The following information is registered as personal data in the database of this website: names; date and place of birth; passport details; data of issue and expiration; type of supporting evidence/documents; phone and email address; postal and permanent address; cookies; technical computer details, payment record etc.

All provided information is registered and stored within the secured database of this website. Data registered with this website is not be shared nor exposed to third parties, except:

  • When the user has explicitly agreed to allow such actions.
  • When it is required for the management and maintenance of this website.
  • When a legally binding order is issued, requiring information.
  • When notified and the personal data cannot be discriminated.
  • The law requires we provide these details.
  • Notified as a form in which personal information can't be discriminated.
  • The company will process the application using the information provided by the applicant.

This website is not responsible for any incorrect information provided.

For more information on our confidentiality regulations, see our Privacy Policy.


Website Use

The use of this web, including all services offered, are restricted to personal use only. By browsing and using this web, the user agrees not to modify, copy, reuse or download any of this web’s components for commercial use. All data and content on this website is copyrighted. This is a privately owned website, property of a private entity, not affiliated with the New Zealand Government.


Prohibition

Users of this website are not allowed to:

  • Submit insulting comments to this web, other members or any third parties.
  • Publish, share or copy anything of offence to the general public and morals.
  • Engage in activity which can lead to the violation of this web’s reserved rights or intellectual property..
  • Engage in criminal activity.
  • Other illegal activities.

Should a user of this web ignore the regulations set herein; cause damage to a third party when using our services, he/she will be held responsible and will be required to cover all due costs. We cannot and will not take part or be held responsible for any damaged caused by users of this web.

In case a user violates the regulations set by our Terms and Conditions, we have the right to proceed with legal actions against the offender.


Cancellation or Disapproval of NZeTA Application

Should the user engage in any of the prohibited activity, stated herein, we reserve the right to cancel any pending visa applications; to disapprove the user’s registration; to remove the user’s account and personal data from the web.

The applicant is prohibited to:

  • Enter false personal information
  • Conceal, omit, ignore any of the required NZeTA application information during registration
  • Ignore, change or omit any of the required information fields during the NZeTA application process

Should any of the points mentioned above apply to an applicant with an already approved NZeTA, we reserve the right to delete or cancel the applicant’s information.


About Our Services

Our service is as an online application service provider used to facilitate the e-Visa process in order for foreign nationals to visit New Zealand. Our agents assist in obtaining your Travel Authorization from the New Zealand Government which we then provide to you. Our services include, properly reviewing all of your answers, translating information, assisting with filling out the application and checking the entire document for accuracy, completeness, spelling and grammar review. In addition we may contact you via email or phone for additional information in order to process the request. You may read more about our services in the “about us” section of this website.

Upon completing the application form provided on our website, your request for a travel authorization document will be submitted after an expert review. Your e-Visa application is subject to approval from the New Zealand Government. In many instances your application will be processed and granted in less than 24 hours. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.

Prior to making payment for the travel authorization, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for our service charge.

We are based in Asia and Oceania.


Agency costs

We are completely upfront about our NZeTA application fees. There are no added or hidden extras.

Our costs are specified clearly mentioned in About Us page.


Refund

No refund will be made to any application post submission of the application. In case your application has not been submitted to the New Zealand Government website, a partial refund may be requested for consideration.


Temporary Suspension of Service

This website may be suspended temporarily for service maintenance or other reason, providing an advance notice to applicants in the following cases:

  • The web services cannot be continued due to reasons out of our control such as natural disasters, protests, software update,
  • The web stops functioning due to unforeseen electricity failure or fire
  • System maintenance is required
  • Service suspense is required due to changes in the management systems, technical difficulties, updates or other reasons

Users of this website will not be held accountable for any possible damages that may be caused due to temporary suspension of service.


Exemption from Responsibility

The services provided by this website are limited to the verification of visa form details and submission of an online NZeTA application. Consequently, this web or any of its agents cannot be held responsible for the final application results as these are in the full authority of the New Zealand Government. This agency will not be held accountable for any visa-related final decisions such as a visa denial. In case the applicant’s visa application was cancelled or denied due to misleading or incorrect information, this website cannot and will not be held responsible.


Miscellaneous

By using this web you agree to follow and obey by the regulations as well as web use restrictions, set herein.

We reserve the right to amend and change the contents of the Terms and Conditions and the contents of this web at any given time. Any changes made will become effective immediately. By using this web, you understand and fully agree to abide by the regulations and restrictions set by this website, and you fully agree that it is your responsibility to check for any term or content changes.


Not Immigration Advise

We provide assistance to act on your behalf and do not provide any immigration advice for any country.